RETURN & REFUND POLICY

RETURN / EXCHANGE 

1. All returns have to be informed through email within 14 days of receiving the product(s). 3 working days are required for approval of return / exchange requests, once approved, the items have to reach us within 14 days, thereafter will not be entertained.


2. Products must be unworn, undamaged, unsoiled, unwashed, unaltered and in their original condition and packaging with price tags and labels. Original product is required.


3. Items which are priced at discount or promotion upon checkout are not eligible for an exchange , return or refund.


4. SPAO reserves the right to deny a return or exchange if the item(s) does not meet the return policy requirements above.


RETURN / EXCHANGE
SHIPPING COST
BY SPAO MAYLAYSIABY BUYER
Return of unsatisfactory item
• Does not fit
• Not satisfied with the item
• Quality not up to expectation
• Color Variation (doesn’t match with picture)
• Slight measurement variation (+/- 3cm)
• Minor imperfection (loose thread/crease or minor marking)
Return of defective item (please provide picture via email)
• Torn
• Large area stained
• Wrong item received
Return of unsatisfactory item
(If free shipping promotion applied during order placement)
Return of defective item
(If free shipping promotion applied during order placement)

REFUNDS

1. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.


2. If your return is approved, we will initiate a store credit refund to you through www.spao.my. You will receive the credit within 7 working day.


3. Note that the cost of the return parcel will be borne by you. We recommend shipping the parcel with the most cost-effective shipping method that is available, which includes tracking.


4. Refund value is based on the product(s) purchased only. Shipping fee will not be refunded.




SHIPPING

1. You are required to send back the affected product(s) to us via a reliable courier service company at the following address.

SPAO Malaysia (your order number)

SENTINA LOGISTICS SDN BHD, No.10, Jalan Tun Perak 1, Perdana Industrial Park, Port Klang 42000 Selangor. Malaysia

2. You will be responsible for the shipping costs of the returning parcel. Shipping costs are non-refundable, please refer the shipping cost as below.


DestinationStandard Shipping
(RM)
Delivery Time
(working days)
West Malaysia6.502 - 3
East Malaysia 12.003 - 6

3. You shall be responsible for the risks and condition of the product to be returned until it reaches us. We will not be liable for any loss or damage to the product prior to the product is received by us. You are advised to pack safely the product to prevent any loss or damage to the product or its box or its original packaging.  



CONTACT US

If you have any queries regarding these terms and conditions, please Contact Us.

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