1. WHAT IS SPAO’S RETURN POLICY?
Returns or exchanges are allowed within 14 days of receiving in certain circumstances. Products must be unworn, undamaged, unsoiled, unwashed, unaltered and in their original condition and packaging with price tags and labels. Items which are priced at discount or promotion upon checkout are not eligible for an exchange or return. For more details and information, please check the return policy.
SPAO reserves the right to deny a return or exchange if the item(s) does not meet the return policy requirements.
2.HOW TO PROCEED IF RECEIVE A WRONG PRODUCTS?
If you received a product different from the one that you ordered, sorry about that! Please contact us within 14 days and we will be sure to get you the ordered!
3. CAN EXCHANGE THE PRODUCT(S) PURCHASED ONLINE AT SPAO OFFLINE STORES?
Every return or exchange must be processed via the original mode and source of purchase. If you bought your
item(s) through online, kindly follow the exchange / return guideline as above. For items that were purchased
from SPAO stores, kindly return to the respective store with your original receipt and products in its original
condition within 7 days.
4. HOW DO DISCOUNT CODES AFFECT THE RETURN?
If the item(s) has been discounted either by promotion or discount codes, the amount refunded will be based on the net amount that you have paid.
1. WHAT ARE THE DELIVERY METHODS AND COST?
The shipping options may vary depending on the delivery address. We ship via express courier - Skynet, Easy Parcel, J&T Express, Gdex, Pos Laju, Ninja and etc.
2. WHAT ARE THE DELIVERY OPTIONS?
• Self-collection @ Sunway Velocity store:
In the store within 3-5 working days.
Remember that the person who comes to collect the order need only show the e-receipt, whether it is the purchaser or another person representing him or her.
• Home delivery:
The estimated delivery time will be between 3-6 working days, depending on the delivery address.
|Standard Shipping (RM)
|Delivery Times (working days)
||2 - 3
||3 - 6
3. DO YOU OFFER AN INTERNATIONAL DELIVERY?
Unfortunately international shipping is not available at this stage. We only ship to Malaysia address for the time being.